Head Of Value Added Services, Domestics Freight & CDZ

Job Title

Job Purpose: Lead and manage the development of strategies on Value Added Services (Road, Logistics Management Services (LMS), Trade Fair and Event (TFE), Trading Services (TRD), Record Management Services- Domestics Freight products- CDZ Services. Design reasonable transportation routes and models and provide multiple solutions based on customers needs.

Major Responsibilities:

• Operations and Compliance:
• Ensure local implementation of globally defined standards
• Define local additions and adjustments to global standards
• Review operational costs and service performance on country level
• In absence of local customer service function, perform customer service activities
• Customer Operations Support:
• Develop key customer relations in collaboration with Marketing & Sales and Global Customer Solutions (CSI)
• Undertake key leadership role in top level sales and product development initiatives to gain regional and global customers
• Responsible/manage for responding to tenders and RFQs via division head
• Organizing and leading customers workshops in order offer them innovative logistic solutions
• Local VAS & DOM & CDZ Organizations:
• Provide leadership in the areas of product and business development, resource utilization, country organization structure and activities
• Support and co-ordinate the development, implementation and localization of key initiatives and programs
• Facilitate and support countries' efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
• Establish KPIs and obtain agreement & commitment from country management
• Provide guidelines and support for the implementation of programs such as security regulation to meet regionally mandated regulatory requirements
• Strategic VAS & DOM & CDZ Product Management – Business Performance and Results:
• Define VAS & DOM & CDZ product portfolio
• Determine pricing levels
• Lead product maintenance
• Direct improvement of products and development of new products
• Analyze cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses
• Business Planning:
• Manage the annual planning process ensuring VAS & DOM & CDZ develops a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network
• People Management:
• Determine organization structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Develop IKOs/KPIs with team members and monitor individual performance
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

Job Requirement:

• Minimum 7 years experience in different management positions in a multinational logistics company with experience in VAS
• VAS & DOM & CDZ product knowledge
• Change management
• Strategic thinking
• Systematic problem solving
• Negotiation skills
• Communication skills and information sharing
• Financial skills / budgeting
• Project management
• Logistics/Supply Chain Management knowledge
• Legal aspects of forwarding/logistics

Work Location: Shanghai