Head Of Quality, Trade Compliance & Assets
DHL
Quality Management System Lead
Lead and coordinate the development, implementation, and maintenance of the Quality Management System (QMS) to ensure alignment with business processes across all sites.
Ensure the effectiveness of Quality activities at each site and compliance with QMS standards.
Monitor and analyze country-level Quality performance, including risk assessments, gap analysis, and quality improvement initiatives.
Drive continuous quality improvement programs at the national level in alignment with Global and Regional QA strategies.
Manage Quality performance for LSH operations, ensuring adherence to required standards.
Oversee the effectiveness of corrective and preventive actions (CAPA/CAR) to ensure timely and sustainable resolution of issues.
Ensure service quality KPI achievement and provide insights with actionable recommendations to management.
Facilitate coaching, training, and guidance for regional QA teams to reinforce consistent quality practices.
Collaborate with cross-functional teams to address quality issues, enhance processes, and promote a culture of continuous improvement.
Support internal and external audits, prepare required reports, and ensure compliance with regulatory and organizational quality requirements.
Minimum of 10 years' experience in Quality Assurance or Quality Management Systems (QMS).
Bachelor's degree in Engineering or a related field.
Professional certifications in Quality Management (e.g., ISO, Six Sigma, or equivalent) are strongly preferred.
Proven ability to collaborate effectively across diverse functions within a large organization.
Demonstrated hands-on expertise in driving quality initiatives, performance improvement, and cross-site alignment.
Able to travel and work in outer area of Bangkok or upcountry sometime required.
Good communication both in Thai and English is mandatory for this role.