Head Of Ocean Freight

Head Of Ocean Freight

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Own the full profit and loss (PnL) of Ocean Freight in the country. Drive business growth in the local ocean freight market in alignment with global trade initiatives. Enhance customer satisfaction and retention through proactive engagement and relationship building. Ensure operational excellence and compliance with industry regulations. Lead and develop a high-performing team while fostering a culture of collaboration and continuous improvement. Manage supplier relationships to optimize service delivery and profitability.

DHL Global Forwarding has an opening for Head of Ocean Freight in Accra, Ghana.

Join us in connecting people and improving lives!

In this Head of Ocean Freight position:

• Ensure policies, practices and procedures are understood and followed by direct reports, customers, and stakeholders.
• Setting day-to-day operational objectives for team
• Setting weekly product sales objectives for BC market segment
• Engaging in weekly Customer contact
• Problems faced may be difficult but typically are not complex

Key tasks:

• Develop and execute plans to drive business growth in the country's ocean freight market in line with the direction of the global trade strategies and focus trade lanes and in active collaboration with oversees trade lane partners
• Drive the controlled SME growth in the country in close collaboration with field sales, levering the Route Development Managers
• Meet regularly with current and prospect customers, building relationships with key stakeholders to expand market share and increase GP.
• Engage proactively in globally led RFQs which impact the country (new and retention)
• Drive customer satisfaction and retention and GP improvement by ensuring day to day ensure customers' needs and concerns are addressed and driving upselling and cross selling
• Oversee implementation of new businesses to ensure smooth customer onboarding
• Drive operational excellence and exceptional customer service – oversee the country's ocean freight service delivery teams, manage performance, drive continuous improvement in quality and efficiency
• Ensure compliance with industry regulations and applicable laws and adherence to global standards and processes.
• Own the full PnL for OFR in the country (FCL, LCL, Bulk, Reefer, OMS, Rail) – including budgeting, monitoring of volume, costs, and profitability, implementing cost-saving initiatives, pricing strategies, and financial controls to achieve financial targets and maximize profitability. Billing on time and in full to avoid revenue leakage
• Strong team leadership in line with the DHL leadership attributes - coach and support the team, conduct performance reviews, foster a culture of collaboration and continuous improvement, and ensure individual and team success. Drive talent management recruitment and team development in close collaboration with HR.
• Manage relationships with carriers, truckers, depots, and other service providers. This includes negotiating contracts, rates, and service level agreements, monitoring supplier performance, resolving issues, and identifying opportunities for improvement. Focus on optimizing local charges and credit terms.

Stakeholders:

• Extensive contact and negotiating with other departments and 3rd parties with conflicting objectives
• Influence and challenge key stakeholders effectively
• Develop strong, trusting cross-functional relationships with senior DHL business leaders
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems

Management Responsibilities:

• Lead multiple teams of lower level executives, directors/senior managers and managers
• Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies.

Now, here is what we need from you!

• Team management experience in previous roles.
• Understanding of Ocean Freight P&L
• Education level- Minimum of bachelor's degree.
• Experience- Minimum 5 years of experience in Ocean Freight.
• Able to work without supervision.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.