Head Of Global White Glove Excellence – Data Center Logistics (m/f/x)

Head Of Global White Glove Excellence – Data Center Logistics

Flexible Location | Global Responsibility

DHL Global Forwarding enables global trade by moving time‑critical and high‑value goods reliably across the world. We help customers manage complexity in global supply chains through operational excellence, trusted execution, and scalable solutions.

As Head of Global White Glove Excellence – Data Center Logistics, you will build and scale an enterprise White Glove capability focused on Data Center Logistics and IT infrastructure deployments-making execution consistent, secure, and measurable across regions and DHL divisions.

You will:

• Build and scale a global White Glove capability for mission-critical data center and IT infrastructure deployments, with a strong understanding of hyperscale expectations.
• Align internal DHL divisions end-to-end: define who does what and where (roles, decision rights, handovers), ensuring one consistent customer experience across the full deployment lifecycle.
• Define and implement the global White Glove service blueprint for Data Center Logistics: scope, standards, quality gates, security controls, escalation paths, and service readiness criteria.
• Bridge on-site deployment and supply chain operations to ensure secure, seamless delivery from transport to final installation (including staging, chain of custody, and cutover requirements).
• Define the partner strategy (qualification, audits, service levels) and manage build/buy/hybrid options to scale globally.

Experience & Profile:

• Proven leadership in Data Center Logistics (DCL) and/or IT infrastructure deployment logistics, ideally in environments serving hyperscale's or large-scale data center operators.
• Strong capability-building experience: translating complex customer requirements into global standards, governance, and a scalable operating model.
• Demonstrated matrix leadership and stakeholder alignment across multiple business units and regions; drives adoption without direct authority.
• Deep understanding of service excellence in mission-critical deployments: quality management, risk controls, and structured incident/escalation management.
• Experience with secure transport, high-value cargo, regulated environments, or premium customer experience programs.

Benefits & Culture:

• High-visibility global role with direct impact on strategic customers and mission-critical deployments.
• Flexible location and modern ways of working.
• Culture: open, feedback‑driven, results‑oriented, collegial—with room to challenge, grow and scale.
• International exposure and continuous development within a leading global logistics organization.

If you want to shape the future of mission-critical data center logistics and build a premium capability at enterprise scale, apply now and share a CV highlighting DCL/hyperscale exposure, operating model work, and capability-building impact.