General Manager - Customer & Commercial Excellence

Leadership Opportunity At DHL Supply Chain

Are you a passionate leader looking for your next challenge? Would you like to become part of the world's most international company?

With a global presence in over 220 countries and territories, DHL Supply Chain creates competitive advantages for our customers through tailored warehousing and transportation services. We combine our global scale with local expertise and sector experience, connecting people and improving lives every day.

At DHL, we don't just deliver results—we do so with respect and integrity. We are looking for high-calibre leaders who can inspire others, build trust with both our teams and customers, and drive excellence.

Our people are our greatest strength. At DHL, we hire talented individuals from all backgrounds, and we are committed to ensuring your career with us is fulfilling and successful. Our culture revolves around personal commitment—to our customers, our teams, our communities, and the environment.

What You'll Do

In this role, you will be responsible for customer experience and commercial excellence across the DSC NZ business. Whilst the role has no direct reports, this is a leadership position to embed the global Pricing Strategy and best practices within NZ, lead and advise on commercial contract negotiations and own and lead the NZ Customer Experience (CXM, Customer Basics). This role will be responsible for working with Operations Leadership to raise the level of commercial management and experience across the Account Management teams, driving improved commercial outcomes for DHL and increasing customer satisfaction.

In a nutshell:

• Driving increased growth (NfE AGP) from existing customers
• Driving increased renewal rates - ensuring on time renewals and minimising run-ons
• Developing and delivering a sustainable training plan for Account Managers
• Acting as pricing champion for NZ
• Negotiating selected customer contracts (New Business and Renewals) with customer stakeholders at all levels including C-suite

What You'll Bring

We're looking for someone with:

• 5+ years - Senior Account Management / Customer Relationship roles – essential
• 5+ years - negotiating high $value service contracts in a B2B environment - essential
• Strong expertise in logistics and 3rd party warehousing, including a deep understanding of warehouse management practices.
• Leadership experience, with the ability to inspire, influence, and motivate teams at all levels to consistently deliver outstanding results.
• Exceptional interpersonal skills, with a demonstrated ability to build and maintain strong relationships, negotiate effectively, and influence key stakeholders.
• A degree in Business, Management, or Supply Chain is advantageous.
• Solid financial acumen, including experience in setting targets, managing budgets, and analysing operational performance.
• A track record of operational excellence, ensuring the maintenance and continuous improvement of standards.
• Strong verbal and written communication skills, essential for the success of this role.
• The ability to manage multiple priorities efficiently and professionally in a fast-paced environment.

What's In It For You?

At DHL Supply Chain, we offer more than just a job—we provide a career path full of opportunities for growth and development:

• A chance to make your mark in a fast-growing and essential industry.
• Access to global career development opportunities and world-class training programs, including "Certified International Specialist".
• Work for a Certified Great Place to Work, surrounded by a diverse, engaged, and passionate team.
• Birthday Leave.
• PERKS employee benefits programme which includes discounts off fuel, grocery and retail.
• Cutting-edge supply chain technology to support your success.
• A commitment to living responsibly, including social and environmental initiatives.
• Access to Employee Assistance Programme for personal support.
• Opportunities to participate in initiatives like our Women's Network and environmental initiatives.
• A supportive environment where excellence is recognised and rewarded.

Ready to take the next step? At DHL Supply Chain, we are committed to fostering a diverse and inclusive workplace where everyone is valued and feels a sense of belonging. We encourage individuals from underrepresented backgrounds and communities, to apply to work with us at DHL. If this role excites you and you're a motivated team player eager to grow in a supportive and rewarding environment, we want to hear from you—apply today!