General Manager

Job Title

Responsibilities

A. Contract & Service Delivery Management

- Ensure full compliance with contract terms, KPIs, SLAs, and operational governance requirements.

- Monitor daily operational performance across transport, warehousing, and value-added services in the LLP network.

- Lead regular operational reviews and performance discussions with customers and internal stakeholders.

- Manage service issues and escalations, ensuring timely resolution and root cause analysis.

B. Customer Relationship Management

- Serve as the primary operational contact for the customer.

- Develop strong, trust-based relationships to drive customer satisfaction and retention.

- Understand customer requirements and proactively identify improvement or value-added opportunities.

- Support renewals, contract expansions, and solution design discussions.

C. Commercial & Financial Management

- Track contract profitability including revenue, cost-to-serve, and budget performance.

- Ensure adherence to pricing structures, billing accuracy, and cost governance.

- Prepare monthly and quarterly financial and operational reports.

- Identify and mitigate commercial risks associated with contract execution.

D. Continuous Improvement & Project Delivery

- Lead or participate in CI initiatives using Lean, Kaizen, or Six Sigma methodologies.

- Drive operational excellence through process re-engineering and digital tools adoption.

- Support the implementation of new solutions, systems, and performance improvement projects.

- Monitor and measure the impact of improvement initiatives.

E. Risk, Compliance & Safety

- Ensure compliance with regulatory requirements, company policies, and safety standards.

- Conduct regular audits and risk assessments for operational activities.

- Champion a safety-first culture within internal and partner operations.

Requirements

• 5–8 years of experience in supply chain, logistics operations, contract management, or 4PL/LLP environments.
• Demonstrated experience in customer-facing roles, operational management, and performance governance.
• Proven track record in continuous improvement, cost optimization, or project delivery.
• Proven and successful experience, demonstrated ability to work effectively across white collar and blue-collar jobs
• Proficiency in WMS, TMS, ERP systems, and logistics visibility platforms.
• Strong skills in Excel, Power BI, or analytics tools for performance monitoring.
• Understanding of P&L, cost-to-serve, budgeting, and commercial finance.
• Familiarity with LLP / 4PL operating models and multi-stakeholder networks.
• Professional and fluent in Thai and good in English communication