Field Sales Executive

Field Sales Executive

The Field Sales Executive is responsible for driving revenue growth within a designated geographical territory by maintaining relationships with existing customers, identifying and securing new business opportunities, and ensuring a high level of customer satisfaction. This role is essential in meeting individual and organizational sales targets and upholding the service excellence DHL is known for.

Customer Relationship Management

• Manage a portfolio of existing and prospective customers through regular face-to-face visits.
• Serve as the main point of contact for clients, coordinating with internal departments to resolve queries or issues.
• Build and maintain long-term relationships that foster customer loyalty and retention.

Sales Execution

• Conduct 6 customer visits per day with a sales activity mix of 40% acquisition, 30% development, and 30% maintenance.
• Formulate and implement a personal sales plan aligned with business goals.
• Drive new business acquisition while developing and retaining existing accounts.
• Ensure all deals adhere to pricing guidelines; seek management approval for exceptions.

Internal Collaboration

• Coordinate with Customer Service, Operations, Finance, and other internal departments to address customer concerns and enhance service delivery.
• Participate in monthly planning sessions with Marketing and Sales leadership to align on targets and strategies.
• Share market intelligence and customer feedback to support business development efforts.

Process & Performance Management

• Create and maintain an annual customer call cycle, reviewed quarterly and updated monthly.
• Track and analyze customer data to evaluate performance, identify trends, and take corrective actions when needed.
• Maintain accurate records of all customer interactions, agreements, and correspondence.

Information & Documentation

• Ensure all customer-related information is up-to-date and accurately recorded in the CRM system.
• Monitor fluctuations and trends in customer activity and provide data-driven insights to management.

Skills and Qualifications

Required Experience

• Minimum of 2 years of experience in Sales preferred.
• Dynamic and enthusiastic fresh graduates with strong sales aptitude will also be considered.

Education

• Bachelor's Degree in Business, Marketing, or a related field.

Key Skills

• Excellent verbal and written communication skills
• Strong presentation and negotiation abilities
• Time management and organizational skills
• Analytical mindset with attention to detail

Core Competencies

Business

• Analysis: Ability to interpret and evaluate data for sound decision-making.
• Planning & Organizing: Demonstrates structured work habits and clear goal-setting.
• Decision Making: Exercises sound judgment even under uncertainty.
• Results Orientation: Focused on delivering measurable outcomes.

Leadership

• Teamwork: Collaborates effectively with peers and cross-functional teams.

Personal

• Accountability: Reliable and committed to professional conduct and responsibilities.
• Communication: Clear, concise, and tailored communication style.
• Self-Management: Maintains composure and performance under pressure.

Why Join Us?

This is a great opportunity to be part of a global brand committed to delivering excellence. If you are passionate about sales and customer engagement and thrive in a fast-paced, performance-driven environment, we would love to hear from you.