Field Sale Executive

Field Sale Executive

Our company, DHL Express (Cambodia) Ltd., is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations. Currently, we are seeking an applicant to fill the position of Field Sale Executive based in Phnom Penh Country Office.

Job Description:

Ensure that all customer issues relating to customer service, service recovery, and credit control are coordinated and managed through the relevant DHL departments.

Meet regularly with the Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.

Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers.

Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

Continually develop knowledge of DHL products/services and general commercial awareness in order to provide the best possible solutions to the customers.

Control all documentation and data relating to customer visits, agreements, and terms of reference to ensure that customer information is maintained accurately in the customer database.

Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.

Job Requirement:

Bachelor's degree in Business Administration, Sales, or other related field is required.

Fluent in speaking, reading, and writing in English is required.

Good in speaking, reading, and writing Chinese Mandarin will be an advantage.

Good computer skills: MS Word, Excel, Power Point, Internet & Email.

1 to 2 years of related work experience is required.

Experience in working with the logistic industry will be an advantage.