Executive, Operations

Road Freight Transport Manager

We are looking for a detail-oriented professional to manage and coordinate end-to-end road freight transport operations. The role covers bookings, documentation, vendor coordination, and shipment execution, ensuring on-time delivery, compliance with transport regulations, cost efficiency, and an excellent customer experience.

Job Responsibilities:

• Coordinate road freight movements (domestic and cross border import/export) from inquiry to final delivery.
• Create and manage transport orders, job orders, and bookings in systems.
• Plan cargo movements, consolidate shipments, and manage linehaul schedules (e.g. BKK–PEN–KUL–JHB–SIN lanes).
• Monitor shipment milestones, transit status, and delivery timelines; proactively resolve delays and exceptions.
• Liaise with transporters, haulers, warehouses, customs brokers, and internal teams to ensure smooth execution.
• Coordinate loading, arrival, and delivery schedules with vendors and customers.
• Monitor vendor performance, record service failures, and support corrective actions.
• Prepare and manage full sets of transport and shipment documentation (import/export).
• Ensure compliance with customs regulations, trade terms (Incoterms), and DHL SOPs.
• Update shipment status, customs information, and physical milestones accurately in systems.
• Act as the operational point of contact for customers regarding transport status and delivery updates.
• Handle customer inquiries, issues, and incidents professionally and within agreed SLAs.
• Provide operational input to support sales or key account requirements when needed.
• Support transport billing, cost checking, and billing milestones.
• Assist in monitoring operational KPIs and performance metrics.
• Managing transport query & escalations.
• Ensure that any other work related duties given is completed within the specified timeline.
• Ensure compliance to customers and others relevant authorities and operating instructions.
• Ensure two ways communication with management level.
• Manage, monitor and ensure proper filing for the job completed.
• To achieve a good result in internal & external audits.
• To perform any other job functions and tasks as delegated by superior.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With minimum 2 years' experience in freight forwarding industry especially in road freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.