Executive, Industrial Projects (customer Services)

Customer Service Consultant

Provide the full suite of customer service offerings (including bookings, enquiries, vendor interaction) to Key Account customers in addition to customized contracted services (eg Reporting, self-assessment & etc).

Act as consultant for customs brokerage matter to the Key Account customers (seek advice from CDZ team and filter out the information for the required to meet Customs compliance).

Must be ready for site travelling to engage with local team and customers (if its required).

Able to communicate with customers, vendor & internal team for process alignment.

Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.

Proactively inform customers on shipment delays and potential service failures.

Open job in CW1 and comply all CW1 SOP process including all data entry and data quality.

Well prepare to support customer by 24/7 in case of urgency in operation.

Work closely with approved vendor for booking and trucking of shipment arrangement.

Co-ordinate with Operation, CDZ, BD, Billing & FICO.

Work as a team to back up and support each other when CS in absence in work.

Co-ordinate day to day enquiries and shipment activities and reporting

Actively comply with the company's occupational health & safety rules.

Actively comply with all company policies and procedures, including, but not limited to equal opportunity, preventing workplace harassment, privacy, electronic communications and equipment

To provide quotation to client based on their request and meet their KPI

Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation's business process.

Job requirements:

• Bachelor's degree in Business, Logistics or related field or equivalent experience/qualification
• Strong working knowledge of customs procedures and requirements for both Peninsular Malaysia and East Malaysia.
• Proficiency in preparing and managing all types of customs documentation.
• Added advantage - experience or knowledge in transportation, trucking operations, or logistics coordination

Why Join DHL?

• Global impact with operations in 220+ countries
• Career growth through world-class learning programs
• Collaborative culture built on respect and responsibility
• Commitment to sustainability and a greener future

Join the team that moves the world. Apply now!

#LogisticsCareers #DHLForwarding

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.