Executive, CDZ

Job Responsibilities

Handling all day-to-day Air/Ocean import shipments from booking, documentation, transportation, custom brokerage till invoicing & completion of shipment files.

Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.

Maintain high quality service and ensure all data, details are accurate inserted into system and to internal/external customer.

Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.

Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.

Provide shipment quotes for customers and set up shipments as required by customers (when necessary);

Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements;

Preparing for the processing of Air/Ocean import declarations, including the required 'electronic export information', responsible to update respective clients on the clearance progress;

Arranging transportation, pick up of cargo from and to exact location; Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement; monitoring to ensure a vendor picks up the cargo or delivers cargo.

Operating according to our Standard Operation Procedures; as well Compliance to customer SOPs;

Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;

Tracking shipments and sending regular status reports to clients; Communicating the shipping status to customers;

Engage GSC services and fully utilize, report any error in GSC BP Portal system;

Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring;

Manage vendor performance, recording service failure in monthly vendor management performance report.