DHL Freight Söker: Ecom & Partnersupport Advisor

Customer Service E-Com/Partner Support Advisor

At DHL, we work to make our customers' everyday life function. As one of the leading companies in the world in logistics, we ensure that our customers receive delivery of goods and materials. Without transportation, society stops, we have an important mission - To unite people, improve lives. As an employee with us, you are an important key player.

DHL Freight Sweden in Ljusdal is located at DHL Express AB customer service premises. Here we support our customers who have one of DHL Freight's e-solutions, as well as support to all our approximately 2000 service point representatives around Sweden. We are a small group so here it is important that you want to work as a team to thrive. The team consists of 8 advisors.

Job duties and responsibilities

You will work in a team with many different tasks and challenges where service is the key. We support our customers and representatives Monday to Friday between 08:00-17:00 where questions can be of both technical and service nature and then broad competence is required. Trained continuously. Support both via calls and e-mail.

Profile and background

To succeed in this job, you need to have a great service sense and a willingness to take on challenges and develop in line with the company and our services.

As a Customer Service e-Com/Partner Support Advisor, you work within a broad area.

Qualities that characterize you as a person:

• Calm, confident and willing to work in a team with a great team spirit.
• Good computer skills and technically interested.
• Ability to communicate in Swedish and English verbally and in writing. Experience in technical support is meritorious, but not required. The position is a temporary position with 100% service degree. The position is located in Ljusdal.

What we offer you:

We at DHL thrive and many of us have worked here for a long time. We are a company that sees our employees' development and potential – we dare to bet on our employees! In the large global and international company that we are, we have a wonderful team spirit with a family atmosphere where we respect each other. There is a lot of employee engagement as well as humor and we like to celebrate our successes. We are certified in Top Employer which means that we are an employer that offers the best working environment for employees to develop both professionally and personally. Environment and sustainability are important to us, we constantly work to develop to be at the forefront, which is noticed and gives results. We take responsibility and were also named industry winner of Sustainable Brand Index B2B for the third year in a row. Do you also want to be part of it? Welcome with your application before the 19th of May, selection and interviews are ongoing and the position may be filled before the last application date. For questions, please contact Anders Kämpe or Isabelle Trönnblom at email: anders.kampe@dhl.com or isabelle.troennblom@dhl.com.