Customer Success Support – DHL Freight, Erritsø

Customer Success Support

Are you passionate about creating excellent customer experiences and ensuring that our customers receive the optimal support in their journey with us?

We are looking for a dedicated and proactive Customer Success Support employee who wants to be part of a dynamic team focused on understanding customer needs and delivering solutions that ensure their success. In this newly created position, you will play a central role in building and maintaining strong relationships with our customers, while contributing to our overall goal of growth and satisfaction.

Become a part of our ambitious team where your effort makes a difference every day!

We offer you:

• Diverse tasks, providing a large internal interface and a fantastic opportunity to, together with our operations, make a difference for our current and future customers.
• You will be a valued link between sales, operations, and customers – in short, you will be experienced as the glue that makes it all hang together.
• It offers a meaningful everyday with responsibility and insight, requiring overview and the ability to ensure that the details are in place and that we execute within deadlines.
• Regular performance dialogues and a collaborative environment based on mutual respect and a focus on results, making the work both fun and satisfying.

Your primary tasks:

• Tariff management, registration, and maintenance
• Sales support, link between operations, sales, and customers
• Customer onboarding, you contribute to making customers feel welcome and valued
• Voice of the customer, follow-up and improvement initiatives are identified and initiated
• Analysis of relevant data for business development

Professional qualifications:

• Excel – Super user
• Experience with logistics is an advantage in the position
• Experience with sales force is an advantage in the position
• Experience from business support, the glue that makes it all hang together

Workplace: DHL Freight, Håndværkervej 23, 7000 Fredericia

Your working hours will typically be 37 hours per week between 07.00 - 17.00. The specific working hours will be planned together.

We want the position filled as soon as possible, but realistically it will be March 1, 2026. We are waiting for the right candidate, as we need your expertise to achieve our goals.

Are you our new Customer Success Support?

Take responsibility, create results from day one, and make your mark on our growth strategy!

Contact Morten Lind Kristiansen, Head of Customer Service & Business Support, mobile +45 26 82 59 83, if you have questions.

Read more about DHL Freight as a workplace: