Customer Service Executive
DHL
Customer Service Executive
Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Responsibilities
- Work in customer service call centre, manage calls from customer service hotline, email, live chat and provide quality service to both local and overseas customers - Handle order booking and shipment tracking to provide one-stop solution - Seize upselling and cross-selling opportunity of valued added services - Work with team members to achieve overall CS performance standards
Passed the G.C.E Advanced Level - Customer service experience is an advantage, school leavers will also be considered - Good communication and telephone skills - Able to work on shifts - Good command of spoken and written English.
Our Offer
- Attractive remuneration & benefits - Referral Bonus & Staff Discounts - Structured training program - Strong career support in an international environment The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme. Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: CareersSriLanka@dhl.com