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Customer Service Executive
Provide quality customer service to local and overseas clients via multiple communication channels
Colombo, Western Province, Sri Lanka
Entry Level
1 week ago
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
2 Similar Jobs at DHL
Customer Service Executive
Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Responsibilities:
- Work in customer service call center, manage calls from customer service hotline, email, and live chat and provide quality service to both local and overseas customers.
- Handle order booking and shipment tracking to provide a one-stop solution.
- Seize upselling and cross-selling opportunities of valued added services.
- Work with team members to achieve overall CS performance standards.
Requirements:
- Passed the G.C.E Advanced Level.
- Customer service experience is an advantage, school leavers will also be considered.
- Good communication and telephone skills.
- Able to work on shifts.
- Good command of spoken and written English.
Our Offer:
- Attractive remuneration & benefits.
- Referral Bonus & Staff Discounts.
- Structured training program.
- Strong career support in an international environment.
The selected candidate can look forward to a very attractive remuneration package above the market average coupled with a lucrative incentive scheme.
Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: CareersSriLanka@dhl.com
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.