Customer Experience Intern

Customer Experience Intern

Be an essential part of everyday life DHL Supply Chain is the world's leading contract logistics provider that combines value-added and management services with traditional fulfillment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy: by performing clean operations for climate protection, promoting the prosperity of communities, and ensuring that DHL is a great company to work where our colleagues feel supported to be themselves. In DHL we're proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we're proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

Are you looking for a 6 to 12-month internship in a globally leading company? Are you an enthusiastic learner who has a passion for improving customer experience, and enjoys working in a company in which your development is key? We are offering an exciting opportunity for the position of Customer Experience Intern. What will your responsibilities be?

• Data collection, analysis and reporting: Gathering data from various sources, cleaning and interpreting it in order to report, provide insights and plan improvements to the customer experience journey.
• Stakeholder management: Collaborating with different teams to make sure implementation of initiatives is happening and having a positive impact.
• Training: Onboard and provide ongoing support to the countries in the Europe & MEA region and functional stakeholders onto the customer experience programs, bringing the visibility of the voice of the customer within the DHL Supply Chain organization.
• Data Governance: Support data integrity, quality, and compliance with data privacy regulations.
• Continuous Improvement & Change management: Continuously strive for new ways of working challenging the current processes and analysis.
• Communication & Community Management: Manage, engage and guarantee smooth communication with our CX Community throughout Europe & MEA region, assisting in planning and conceptualizing community calls; also leveraging on best practices to share within the CX community.

Who are we looking for?

• A person who is passionate about data, finding solutions and improving customer experience.
• Currently enrolled in a university based in Germany and through the whole internship period.
• Fluent spoken and written English skills.
• Proficient in Excel and PowerPoint for data analysis, reporting and presenting to broader audience.
• Curious mindset for understanding business aspects behind numerical data.
• Strong analytical and critical thinking skills, with the ability to interpret data, spot trends, and support decision-making.
• Ability to demonstrate proactive problem-solving capabilities, eager to learn, take initiative and contribute to the team.
• Great communication, presentation, and interpersonal skills can easily connect and engage with people.
• Cultural Awareness: understanding and respect for cultural differences and perspectives, as you will be part of a 23 countries team.
• Ability to work successfully in a complex, international environment with team members located in different countries and time zones.
• Located in Bonn or nearby

What can you bring as a plus?

• Experience in supporting with onboarding, training and/or coaching initiatives.
• Experience with customer experience services.

What do we offer?

• A chance to work with a globally leading company in supply chain and logistics, and gain valuable experience in international work environment.
• Opportunities to work with colleagues from a wide range of backgrounds and learn from their experiences and points of view.
• Exposure to different cultures and ways of doing business in Business Development function, as we operate in 23 countries.
• A chance to contribute to our sustainability initiatives and be part of a company that is committed to doing things the right way.
• Opportunity to work flexible, 2 to 3 times per week in the office, according to team's demand.

We are looking forward to receiving your application!