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Coordenador De Transportes
Coordinate transportation operations and optimize client communications across internal teams
Jandira, São Paulo, Brazil
Mid-Level
yesterday
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
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Coordenador De Transportes
The Coordinator of Transportation is the professional responsible for the management, fulfillment of the team's routines, daily processes of the Customer Success area, and ensuring the delivery of consistent information to clients. Also responsible for controlling the indices and indicators, ensuring that internal communication about client expectations are met and promoting continuous improvement in internal processes. Responsible for ensuring clear and effective communication with the client, to optimize exchanges and contacts of other areas of the company. Search for best practices, acting in escalations, mapping processes, implementation of controls, optimization of routines, presentations of meetings with clients.
Requirements:
- Bachelor's degree in administration, logistics, or related fields;
- Advanced Excel and PowerPoint;
- Advanced English (mandatory);
- Preparation of presentations;
- KPI construction;
- Startup focus;
- Financial analysis;
- Data interpretation;
- Basic statistics;
- Logistics and customer service process mastery;
- Analytical, investigative, and negotiation skills;
- Proactivity, sense of urgency, autonomy;
- Good interpersonal relationship;
- Excellent oral and written communication;
- Oratory skills.
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.