Area Sales Manager - CPT

Area Sales Manager

It's not just an opportunity to get on the career ladder. It's an opportunity to help the world get on together. Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we're looking for the right people to help us maintain - and grow it. People like you.

Ready to lead and win? Become our area sales manager!

Reports to: Director Relationship Channel

Why you'll love this role

Ready to shape the future of work? We're looking for an area sales manager who will be responsible for driving sales staff, strategies, plans and schedules to achieve agreed targets in line with country objectives. Constantly assess and act on local market opportunities and coordinate / manage the local sales team effectively in order to grow revenue and shipments within the assigned territories.

What you'll own

• Ensure continuous improvement of customer satisfaction through effective customer service initiatives and strategies.
• Responsible to drive local sales team to grow the shipments per day (SPD) volumes according to local / country objectives.
• Responsible to strategically plan and execute best practice (in terms of sales) in order to continuously grow revenue within the respective area and territories.
• Collaborate with sales, finance and operations teams to maximize sales, revenue and shipment growth within area and territories.
• Responsible to continuously drive, guide and coach local sales team on the achievement of their individual KPIs.
• Responsible to monitor the KPIs of local sales team on a monthly basis and take remedial action should there be continuous shortfalls on the achievement of KPIs.
• Responsible to identify and initiate change in KPI priorities from time to time as per local business objectives.
• Responsible to conduct x 2 coaching sessions per team member every month and one territory planning session.
• Responsible to assist and partake in local talent management initiatives in order to develop local sales team.
• Responsible to continuously guide and coach staff in order to maintain high levels of employee engagement and motivation.
• Assist with planning, organizing and facilitation of formal training programmes (i.e. CIS Sales)
• Responsible to train and coach staff on the local annual sales priorities
• Responsible to manage and drive local sales team to achieve the local annual sales priorities objectives.
• Responsible to handle escalated queries and customer complaints in a courteous and timely manner.
• Responsible to draft and provide ad-hoc business plans, reports and information sheets as and when required by management or customers.
• Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
• Ensure proper staffing of daily activities and projects to include the right level of resources based on skills, experience, and formal training / education to manage change processes.
• Motivation of and role model for all direct / indirect staff.
• Efficient leadership, people management and guidance of staff, respecting cultural environment and history.

What we are looking for

• Diploma or degree in logistics, customs, or related field.
• 6+ years in field sales, 4+ years leading teams. Logistics experience? Big plus!
• Leadership, negotiation, analytics, and killer communication.
• Advanced MS Office and strong project management chops.
• Valid driver's license required.

Why join us? Because at DHL, we don't just move shipments—we move careers forward. You'll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact. Ready to make your mark? Apply now and let's build the future together.