Aftersales Advisor

Aftersales Advisor

Pay Rate: £24,901.28 per year Grade: RCS P Contract Type: Permanent (Full-Time), Monday to Friday, 37.5 hours per week Shift patterns: 09:00-17:00 (9am-5pm) Location: Coventry, CV2 2TA - public transport links available

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for an Aftersales Advisor to join our team to ensure returns, repairs, refunds and warranties are processed correctly and communicated to the relevant teams. You'll have KPI's to achieve all whilst maintaining connections with suppliers and customers.

A typical day may involve:

• Returning any stock to customers or suppliers in a timely manner in line with agreed Service Level Agreements (SLA's).
• Providing strong customer service through email and direct calling to enhance the customer experience.
• Monitoring and updating relevant systems to process exchanges, credits, refunds and creating relevant After Sales files.

This role would suit people who:

• Previous experience in a customer service role (or similar) dealing with suppliers and customers.
• Comfortable working with digital systems, including Microsoft Office (Outlook & Excel), ZenDesk, InfoPoint, ServiceHub, and Manhattan WMS (or similar platforms).
• Are able to perform these tasks directly on the shop floor and willing to navigate flights of stairs and large items.

Why join us?

• Free parking, on-site canteen with food and drink options available.
• 25 days annual leave.
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.