Key Account Manager

Key Account Manager

Job Category: Account Management

Location: Taipei City, 104492, TWN

Full-Time

Job Description:

-ESSENTIAL JOB FUNCTIONS-

• Client Facing Role that manages the overall business relationship

• Account mapping, business unit breakdown (touchpoints to align regional/global team)

• Run QBRs & ensure they are properly prepared for

• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

• Report Creation / Monitoring / Distribution (responsible/accountable)

• Performance management (responsible/accountable)

• Market Analysis / Industry Awareness

• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews

Strategic Business Plans

Value add Programs

Process Improvements

Tender Management

Technology Solutions

• Impact & coverage analysis -> identify service or opportunity gaps

• Penetrate organizational structure and develop relationship beyond main points of contact

• Maintain rates and assess yields monthly

• Monitor account for timely payments and assist with collections on past due invoices

• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

• When necessary, travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

• Ensure all company policies and regulatory requirements are adhered to

• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions

• Other duties as assigned

-OTHER SKILLS AND ABILITIES-

• Excellent Organizational Skills

• Excellent written and verbal skills

• Excellent presentation and interpersonal skills

• Thorough knowledge of transportation industry logistics and freight forwarding

• Thorough knowledge of successful sales techniques

• Strong computer skills including Microsoft Office suite

• Detail oriented, able to multitask and meet deadlines

• Self-motivated, able to work in a team and independently

• Good analytical and program management skills; ability to define, develop and document business processes and procedures

• Strong customer service, problem-solving, and interpersonal skills

• Internal/external sales skills

• Troubleshooting and problem resolution skills

• Leads by example

• Sense of urgency

• Creative

• Responds easily to changing demands