Client Service & Ops Spec
Crane WW
Client Service & Ops Spec
Job Category: Client Services
Requisition Number: CLIEN008492
Posted: March 11, 2026
Full-Time
On-site
Turin, 10071, ITA
Job Details
Description
Job Functions
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned
Physical Requirements
Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances
Other Skills/Abilities
- Business proficiency (both oral and written) in English and Italian
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Education and Experience
- High School Diploma or GED required.
- At least two years industry experience preferred.
Certifications and Licenses
- Professional certification may be required in some areas.
Qualifications
Behaviors
Preferred
Team Player
Works well as a member of a group
Enthusiastic
Shows intense and eager enjoyment and interest
Motivations
Preferred
Goal Completion
Inspired to perform well by the completion of tasks
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better.
Experience
Required
2 years:
at least two years in freight forwarding industry