Site Director Of Fulfillment Operations

Site Director

The main goal of the Site Director is to lead and direct site leadership and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.

In this role, you will drive team execution of the defined operational plans, own fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.

Manage yearly budget and own monthly P&L for assigned site

Develop Operations Managers and Managers; develop talent and site succession plans

Own operational standardization and continuous improvement

Develop and manage key client relationships at the operations level e.g.

Director and Manager of Supply Chain drive high levels of client satisfaction and employee engagement Act as "trouble shooter" for any hot spots that occur from time to time

Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation

Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence

Provide direction and support to direct reports.

Coach to ensure career development, productivity and quality objectives are consistently achieved

Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact

Engage with broader team for support to site operations

Player/coach - weighted towards coaching Anticipate issues and course correct to avoid

Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership

High financial acumen

Strong communication and presentation skills

Sense of urgency to identify and rally teams to address issues

Problem solving thought process Lean thinker, continuous improvement leader

Ability to plan, direct and implement site operations to meet planned KPIs and SLAs

Organizational agility and good influencing skills

7+ years of progressive operations experience

Financial/cost management and ownership via budget building – $30-$75M in revenue scope

Experience leading culture improvements and/or transformation

Experience in Lean and Continuous Improvement methodology

Proactive, numbers driven and an anticipated planner

Business leadership development experience

Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)

Wholesale fulfillment experience

Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience

Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS)

Success during traditional holiday 'peak' ecommerce

Culture of improvement or transformation with continuous improvement experience.

Bachelors degree

Able to lift 25+ lbs

Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.