Executive - Operations _ MLW

Operations Executive

Function: Ground Operations

Reporting to: Head - Ground Hub Operations

1. Purpose

Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift

2. Key Responsibilities

Operational: Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for:

• Ensuring timely and accurate connections of shipments onto the approved ground network
• Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift
• Ensuring on time arrival and departures of all loads during the shift; Coordinating with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs
• Ensuring smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift
• Managing connections of daily inbound and outbound shipments on the rail network
• In case of Rail operations, ensuring timely load connections and receipt of loads to and from the railway stations
• Ensuring appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift
• Coordinating with check-posts and nakas for clearance of shipments

Overseeing the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub

Coordinating and managing all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Providing communication regarding the same to the concerned PUD Centers / Service Centers

Ensuring code updations for misconnections, misroutes, wrong tagging, or any such issues and ensuring mail communication to the required locations regarding the same

Handling all exception cases during the shift; On a daily basis checking on the exceptions of the previous shifts and ensuring follow up for closure/ resolution of the same

Ensuring availability of sufficient vehicles during the shift for inbound / outbound operations

Providing inputs for fleet requirements and ensuring availability of sufficient vehicles for network and feeder runs

Overseeing vehicle placement at bays and monitoring the tally and loading operations during the shift

Undertaking SLAH (stock lying at hub) checking for the shift and taking appropriate action for the same

Handling all internal/ external communications during the shift for smooth operations

Checking and reverting on mails from management, in conjunction with relevant departments

Checking attendance and leave data for all staff in the shift; Planning daily operations within the shift as per the loads and attendance

Conducting daily staff briefings, including communication regarding any operational changes in the shift

Supporting the Head – Ground Hub in shift planning

Ensuring safe handling of all shipments and reporting any damage cases to the origin

Ensuring adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

Monitoring performance of staff during the shift and supporting in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

Responsible for generation of all MIS related to Ground Hub operations during the shift

People: Providing direction, guidance and support to the employees to help them discharge their duties effectively

Ensuring capability building for the team

3. Key Result Areas and Key Performance Indicators

S. No - Key Result Areas - Key Performance Indicators

1. Ensure service quality and excellence in the Ground Hub

• Timely connectivity of inbound loads to the PUD / DCs (% compliance)
• % Stock lying at hub (SLAH)
• Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:
• Number of instances of misroutes and misconnections

2. Ensure Network Health in the shift

• Adherence to network timelines (number of instances of delays in departure schedules of network vehicles) in the shift
• % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift

3. Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines